Contact Us

If you have any questions about any aspect of SaaS, or SaaS Assist, please call: 020 3318 0057 and ask for Bernie Jack or fill in the form below.

Information provided in this form will only be used to contact you in relation to your specific enquiry, and will not be shared with any third party.


Your contact request has been received. We will come back to you as soon as possible.


Video that earns its keep

Are you watching?  Do you binge watch?  How's your own management broadcasting their vision?  Apologies if that's all a bit impersonal but almost all research I've read in recent months, tells us that video is by far the most engaging way of talking to customers and prospects. Maybe you share that point of view?  Have you ever thought, though, that your video content itself could be working harder?

Across the scope, from the internal corporate video, through the live events, down to the marketing videos, even social feeds, the opportunity to speak to people in this way has never been greater or arguably easier thanks to built in cameras and apps on all our smartphones, laptops and tablets. In 2015, MarketsandMarkets research suggested the video market would be worth $36.84bn by 2020 and if anything it’s ahead of target. It’s easy to assume it’s too simple, though.  Moreover when you consider that all that video is comparatively inexpensive Cloud based, Pay As You Go Video, that $36.84bn is a lot of content.  How will you make sure your video hits it's desired mark and viewer?

Your video has to work on different platforms – by which I mean ‘any screen size that any phone or tablet manufacturer might fancy releasing at any time’. This can be complex. It’s also got to be targeted properly; whether on your own platform or through an external service, it’s got to reach its target market where they want to see it.

It should also tell you about your market and how it is responding. How long are they watching, what are they doing next? Is there a particular time of day they want to watch or are you missing some demographics?

All of these questions and many more are addressed by IBM Cloud Video. Yes, the figures confirm that video is far and away the most engaging manner of talking to employees, clients and prospects; the state of the market also tells us that anyone with a smartphone can probably knock a video together and stick it on YouTube. The serious enterprise needs scalability, enhanced analytics with cognitive and artificial intelligence-infused technologies and every care taken to get rid of unnecessary work by simplifying the management of the video process.

Whether streaming or on demand, multi or single screen, IBM Watson feeds into the IBM Cloud Video to make a more productive experience every time.

Try it for free here or email me at Make it video and let me and your team at IBM show your best side! 

By Claire Bodle at 8 Nov 2017

Make the cloud work for you

By now everybody knows and understands the cloud – but the opportunity, as cognitive computing becomes more established, is only just starting to emerge. IBM’s cloud is enabling businesses to do and achieve more by offering chunks of artificial intelligence to add to existing solutions. Companies can now do things and deliver offerings that were not previously possible.

Take our client, Whirlpool for example. In the past, buying and owning a washing machine was a straightforward, linear process. You’d see one you liked, buy it either online or in person, it would be delivered and plumbed in and you’d get it fixed when parts wore out, either under warranty or later at your own expense. Then as economics dictated, you’d replace it and recycle as much of it as you could.

Thanks to IBM’s cloud technology there is now a refinement. A web-connected washing machine will feed back information to the cloud, anonymised, and feed back on how customers are using their machines. It will then recalibrate itself based on this information and actually improve its own operation as it ages, extending its life and improving performance at the same time.

It works with processes as well. The National Health Service Blood and Transplant Service used IBM Business Process Manager and Operational Decision Manager on Cloud and Blueworks Live™ to build an agile development platform for modifying allocation schemes to reflect the latest research and data. The result has been streamlined delivery; as the system learned to adapt to changing needs and anticipate them. This resulted in better utilisation of donated organs in the UK and more available resource, as the NHS got to focus on health rather than technology.

There are many such examples. What’s happening is that as the technology learns to think for itself, it starts to interrogate the data in ways the human mind might not have imagined; it takes the information, looks at it and starts drawing conclusions. The result is a better, technologised world – and it can help your business too.

Click here to see more of the cloud at work, or email me at

By Jeanette Kruger at 16 Oct 2017

Are you making the most of your SaaS opportunities?

Software as a Service (SaaS) has been around for a long time and is a fantastic route to market for Independent Software Vendors (ISVs). With the IDC predicting that SaaS will grow nearly 5x faster than traditional software, and that in 2018 the market for SaaS and cloud software will exceed $100 billion, it’s not surprising that many ISVs have already started the journey to offering cloud based solutions.        

This change offers big opportunities to ISVs – but also risks. There is a lot to keep track of in terms of SaaS & technology is a vital consideration.  With considerable hardware, software and services expertise, IBM can help and support you in a number of key technology areas, such as Security - arguably the most important technology issue & one that customers will undoubtedly consider when comparing SaaS offerings & Infrastructure that provides consistent performance, together with the highest possible reliability and availability.

At IBM, we’d like to partner with you throughout your SaaS journey. Which is why we’ve put together this Self Assessment.

The principle is simple enough. Every ISV is different and won’t be at the same stage of their SaaS journey. Some may be considering SaaS for the first time & some may already offering SaaS solutions and are in the process of developing a new ones, some will support corporate enterprises while others might focus on the SMB market.

Please do spend 5 minutes filling in this Self Assessment - it is designed to enable you take advantage of IBM’s expertise and capabilities, and to ascertain what input from IBM would help.

The opportunity is to take advantage not only of IBM’s brand and build quality, and as much or as little support as you would like, with the client seeing a single source of excellence. We commend our SaaS Self Assessment to all our partners – it’s free and it will tailor itself completely to your needs.

If you have any questions regarding SaaS, feel free to email me at

By Claire Bodle at 12 Oct 2017
There are 3 items on 1 pages.
Latest Comments
Claire Bodle
Jeanette Kruger

© International Business Machines Corporation, 2016. IBM and the IBM logo are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available here.